The CMA is investigating suspected breaches of consumer protection law by a company te the online dating sector.
13 June : Ter undertakings given to the CMA, Venntro Media Group Limited (‘Venntro’) committed to make switches to the way it presents dating services to customers.
Venntro agreed that it will be clearer with customers about how it shares their private information. Venntro will also ensure that claims about the service provided and numbers of members made on its websites are not misleading. The undertakings also voorkant a multitude of other commitments including:
- removing from its terms and conditions a clause that talent Venntro the right to fragmentario variation of its terms and conditions
- clearer processes for cross-registration inbetween websites and deletion of dating profiles
- clear prior warnings before the auto-renewal of certain long subscriptions
- a right to cancellation and a pro-rata refund for certain members spil a result of switches to be brought about by the undertakings
The CMA carried out a review of online dating services terms and conditions spil part of the International Consumer Protection and Enforcement Network Annual Websweep. ICPEN is a network of more than 60 consumer protection agencies worldwide, who co-operate to help protect consumers worldwide. This year, the websweep focused on terms and conditions for digital goods and services. Spil a result, the CMA has also sent warning letters to 14 other leading dating websites and app providers.
31 October : The CMA has opened an investigation into suspected breaches of consumer protection law by an online dating technicus. The CMA is worried about potential unfair contract terms and unfair commercial practices including:
- how online dating services are advertised and described to consumers
- privacy and use of consumers’ gegevens
- subscription, cancellation and variation contract terms
The investigation is being carried out under the Enterprise Act 2002 te respect of potential breaches of the Consumer Protection from Unfair Trading Regulations 2008, the Consumer Contract Regulations 2013, and the Consumer Rights Act .
The CMA has not reached a final view on whether the practices it is worried about breach consumer protection law, and will listen to the company’s response to its concerns. If necessary, the CMA will take activity through the courts to enforce that law under Part 8 of the Enterprise Act 2002. Ultimately, only a court can rule that a particular term or practice infringes the law.